DAMAGE & RETURNS
Upon receipt of the goods please check the packaging for any obvious signs of damage and report this on the delivery note.
We advise when receiving damaged packaging, to not accept this from the carrier.
If received, please make pictures of the damaged parcel before you open it. Otherwise we are not able to claim an amount from the shipper for the damaged goods. Next, check the content for damage. Please email pictures of the package and the damaged goods to firstname.lastname@example.org
Should upon unpacking the goods any previously undetected damage be found please contact us.
All damages must be reported within 7 days together with evident pictures.
This can be notified by post or email to us. We will contact you within 48 hours after receiving your report.
Before returning any items please report our office first at (email@example.com) that will organise the procedure.
All purchases can be returned within 14 days after you receive them. Should you be unhappy with the quality of the delivered goods, please inform us as soon as possible, quoting your order number as reference. We can then organize an exchange or return of the products. We can only accept returns without any signs of usage and in the original packing. If the goods are in any way damaged, we reserve the right to deduct an appropriate value from the refund. This right of return does not apply in the case of specially commissioned (colours or sizes) orders or in case of reduced-price goods.
We cannot be responsible for any returned items that are lost or damaged from the Post service. We strongly advise to use registered and insured delivery. We do not refund the costs of postage and packaging from the original order. Shipping costs for returning are for account of the customer.
Cancelling an order is possible only when you contact us within 24h by phone or by email at firstname.lastname@example.org. Then we will confirm this cancelation to you by email. After 24 hours it is not possible to alternate or change orders. With On Demand items (tailored dimensions, custom colours other than our standard collection) we are obligated to charge 100% of the amount of the invoice after the 24hours.